ONLINE TERMS & CONDITIONS

Nurtured Collective LLC (doing business as Nurtured)

Effective Date: January 1st, 2026

These Terms & Conditions (“Terms”) govern your use of our website and services operated by Nurtured Collective LLC DBA Nurtured (“we,” “us,” “our,” or “Company”), located in McHenry County, Illinois, United States.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you may not use our website or services.

1. General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

You agree not to use our products or website for any illegal or unauthorized purpose. You must comply with all applicable laws in your jurisdiction.

We may modify, update, or discontinue products or services at any time without notice.

2. Eligibility to Use Website

By using this website, you confirm that:

You are at least the age of majority in your state or province of residence, or
You have given consent for any minor dependents to use this site under your supervision

3. Product Information

We strive to ensure all product descriptions, images, and pricing are accurate. However, we do not guarantee that all content is error-free.

We reserve the right to:

Correct errors or inaccuracies
Change product descriptions or pricing at any time without notice
Limit quantities or cancel orders if necessary

4. Orders & Acceptance

We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

Suspected fraud or unauthorized transactions
Product availability issues
Pricing or listing errors
Abuse of policies or return system

If your order is canceled after payment, you will be refunded in full.

Orders begin processing immediately and may not be modified or canceled once processing has started.

5. Pricing & Payment

All prices are listed in USD unless otherwise stated.

We reserve the right to change pricing at any time without notice.

Payment must be completed in full before orders are processed.

We use secure third-party payment processors and do not store full payment card information.

6. Shipping & Delivery

Shipping times are estimates only and are not guaranteed.

Processing times vary by product and are listed on product pages
Shipping times vary by carrier, destination, and external factors
Some items (including furniture or supplier-fulfilled goods) may require extended delivery times

We are not responsible for delays caused by carriers, weather, supply chain issues, or other external factors.

Risk of loss passes to the customer once the order is handed to the shipping carrier.

7. Returns & Refunds

Returns are governed by our Return Policy.

Summary:

Full refunds available within 14 days of delivery
Store credit or exchanges available between 15–30 days
No returns accepted after 30 days
Customer is responsible for return shipping costs
Valid tracking is required for all returns
Items must be unused and in original condition

We reserve the right to refuse returns that do not meet requirements.

8. Exchanges

Exchanges are available within 30 days of delivery, subject to product availability.

If the requested item is unavailable, store credit may be issued.

Customers are responsible for return shipping unless otherwise stated.

9. User Information & Accuracy

You agree to provide accurate, complete, and current information for all orders.

We are not responsible for delays, misdelivery, or loss resulting from incorrect customer information.

10. Intellectual Property

All content on this website, including but not limited to logos, text, graphics, images, and design elements, is the property of DBA EXPRESS and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without written permission.

11. Prohibited Uses

You may not use this website or its content for:

Any unlawful purpose
Fraudulent or deceptive activity
Harassment or abuse
Violating intellectual property rights
Interfering with website security or functionality

We reserve the right to terminate access for violations.

12. Third-Party Services

We may use third-party providers for:

Payment processing
Shipping and fulfillment
Website hosting
Analytics and marketing

We are not responsible for the actions, policies, or performance of third-party services.

13. Limitation of Liability

To the fullest extent permitted by law, DBA EXPRESS shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

We do not guarantee uninterrupted or error-free service.

14. Indemnification

You agree to indemnify, defend, and hold harmless Nurtured Collective LLC DBA Nurtured, its owners, employees, and affiliates from any claims, liabilities, damages, or expenses arising from your use of the website or violation of these Terms.

15. Force Majeure

We are not responsible for delays or failure to perform due to circumstances beyond our control, including but not limited to:

Natural disasters
Carrier or shipping delays
Supplier or manufacturing disruptions
Government actions
Internet or system failures

16. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Illinois, United States, without regard to conflict of law principles.

The business operates in McHenry County, Illinois, and any disputes shall be handled under applicable Illinois jurisdiction.

18. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date.

Continued use of the website constitutes acceptance of any changes.

19. Contact Information

For questions regarding these Terms, please contact:

Nurtured Collective LLC (doing business as Nurtured)