We offer a structured return policy designed to be fair to our customers while allowing us to operate efficiently as a small business.

By placing an order, you agree to the terms below.

1. Return Windows

We offer two return options depending on when your return is initiated:

• Full Refunds: Eligible within 14 days of delivery
• Store Credit or Exchanges: Eligible between 15–30 days of delivery
• After 30 days, all sales are final

2. Eligibility Requirements

To qualify for a return, items must be:

• Unused, unworn, unwashed, and in original condition
• Returned with original packaging, tags, and all included components
• Approved by our team before being sent back

We reserve the right to refuse returns that do not meet these conditions.

3. Return Shipping Responsibility

• The customer is responsible for all return shipping costs
• We do not provide prepaid return labels
• A valid tracking number is required for all returns
• We are not responsible for lost, delayed, or damaged return shipments
• Returns without tracking or prior approval may not be accepted

4. Refunds

• Refunds are only available within the 14-day window
• Approved refunds are issued to the original payment method
• Original shipping fees are non-refundable
• Refunds may be denied if items are not returned in acceptable condition

5. Store Credit & Exchanges

• Returns between 15–30 days are eligible for store credit or exchange only
• Store credit does not expire unless otherwise stated
• Exchanges are subject to product availability
• Price differences may apply for exchanged items

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

After review, we may offer a replacement, exchange, store credit, or refund where appropriate.

7. Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items
• Gift cards or promotional credit
• Items marked as non-returnable at the time of purchase

8. Return Approval Required

All returns must be approved before being shipped back.

Returns sent without authorization may:

• Be refused
• Not be refunded or credited
• Be returned to sender at the customer’s expense

9. Inspection & Right to Refuse

All returned items are inspected upon receipt. We reserve the right to:

• Refuse returns that do not meet eligibility requirements
• Issue partial refunds if items are returned used, damaged, or incomplete

10. Processing Time for Refunds & Credits

• Refunds are typically processed within 3–7 business days after approval
• Store credit is typically issued within 1–3 business days after approval
• Bank processing times may vary depending on your financial institution

11. Contact Us

If you have any questions about your return, please contact our support team before sending items back. We are happy to help clarify eligibility or next steps.

We offer exchanges to ensure customers are satisfied with their purchase while maintaining fair and sustainable business practices.

By placing an order, you agree to the terms outlined below.

1. Exchange Window

• Exchanges are accepted within 30 days of delivery
• All exchange requests must be approved before items are sent back
• Requests made after 30 days are not eligible for exchange

2. Eligibility Requirements

To qualify for an exchange, items must be:

• Unused, unworn, unwashed, and in original condition
• Returned with original packaging, tags, and all included components
• Approved by our team prior to return shipment

We reserve the right to refuse exchanges that do not meet these conditions.

3. How Exchanges Work

• Exchanges are subject to product availability
• If the requested item is unavailable, we may offer store credit as an alternative
• If exchanging for an item of higher value, the customer is responsible for paying the price difference
• If exchanging for a lower-value item, remaining value may be issued as store credit (if applicable)

4. Return Shipping for Exchanges

• Customers are responsible for all return shipping costs
• We do not provide prepaid return labels for exchanges
• A valid tracking number is required for all return shipments
• We are not responsible for lost, delayed, or damaged return shipments
• Exchanges without tracking or prior approval may not be accepted

5. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

In these cases, we will prioritize a replacement or exchange at no additional cost where applicable.

6. Processing Time

Once your return is received and inspected:

• Exchanges are typically processed within 3–7 business days
• You will receive confirmation once your replacement item has shipped

7. Final Approval

All exchange requests must be approved before items are returned. Items sent without approval may be refused and returned to sender at the customer’s expense.

8. Contact Us

If you are unsure whether your item qualifies for an exchange, please contact our support team before shipping anything back. We are happy to assist.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or store credit.

1. Refund Timeline (14-Day Returns)

If your return is approved for a refund within the 14-day window:

• Refunds are typically processed within 3–7 business days after approval
• Once processed, your bank or payment provider may take an additional 5–10 business days to post the funds to your account
• Refunds are issued to the original payment method only

2. Store Credit Timeline (15–30 Day Returns)

If your return is approved for store credit:

• Store credit is typically issued within 1–3 business days after approval
• Credit will be sent via email or applied to your customer account (depending on your checkout system)
• Store credit does not expire unless otherwise stated

3. Important Notes

• Processing times begin once your return has been received and inspected
• Items that do not meet return requirements may not be eligible for a refund or credit
• Original shipping charges are non-refundable
• Return shipping costs are not reimbursed

If you have not received your refund or store credit within the expected timeframe, please contact our support team for assistance.