SHIPPING & RETURNS

SHIPPING

How long will my order take to ship?

Most orders are processed within 1–3 business days, unless otherwise stated on the product page.

Each product listing includes an estimated processing and shipping time. Some items ship quickly, while others (such as furniture, made-to-order, or supplier-fulfilled items) may require additional time depending on availability and production schedules.

If an item is not immediately available, the product description will clearly indicate the estimated timeframe before it ships.

Where do you ship from?

Orders are shipped from our fulfillment locations and/or partner warehouses within the United States, depending on the item.

Some products may ship directly from manufacturers or fulfillment partners to ensure the fastest possible delivery.

Do you offer free shipping?

Yes. We offer free standard shipping on orders over $75 within the United States.

Shipping costs for orders under $75 are calculated at checkout.

Can I track my order?

Yes. Once your order has been processed and shipped, you will receive a tracking number via email.

You can use this tracking number to follow your order’s delivery status in real time through the carrier’s website.

Please note:

  • Tracking information may take 24–48 hours to update after your order has shipped
  • If your order contains multiple items, they may ship separately and have separate tracking numbers
  • If you do not see your tracking email, please check your spam or promotions folder

If you have not received tracking information after the expected processing time, please contact our support team and we will be happy to assist you.

How long does shipping take?

Shipping times vary depending on the product and destination.

  • Standard items: typically 3–7 business days after shipment
  • Larger items (such as furniture): may take longer depending on carrier and delivery service
  • Some items may have extended delivery times if they are made-to-order or shipped from a supplier

All estimated delivery times are shown on each product page when available.

WilI receive tracking information?

Yes. Once your order has shipped, you will receive a tracking number via email.

Tracking updates may take 24–48 hours to appear after shipment.

How do I track my shipment?

You can track your order using the tracking link sent to your email once your order ships. If you do not see it, please check your spam or promotions folder.

What happens if my package is delayed?

Occasionally, shipping delays may occur due to carrier issues, weather, or supplier delays.

If your order is delayed beyond the estimated timeframe listed on the product page, please contact us so we can assist you.

We always do our best to ensure orders are fulfilled as quickly as possible, but some items may have longer lead times depending on availability.

Can I change or cancel my order?

We process orders quickly to ensure fast fulfillment.

If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has entered processing or shipped, we may not be able to modify it.

What happens if my package is lost?

If your tracking shows no updates for an extended period, or your package is marked as delivered but cannot be found, please contact us.

We will assist in investigating the issue with the carrier.

When will my order ship?

Most orders are processed and shipped within 1–3 business days after purchase.

However, shipping times can vary depending on the item:

  • In-stock items: Typically ship within 1–3 business days
  • Standard products: May ship within a few business days depending on order volume
  • Furniture, made-to-order, or supplier-fulfilled items: May take longer to ship depending on availability and production timelines

If an item has an extended or special shipping timeframe, it will always be clearly listed on the product page before purchase.

Please note:

  • Processing time is separate from shipping time
  • Orders are only shipped on business days (excluding weekends and holidays)
  • You will receive a tracking number once your order has shipped

If you have questions about a specific item or order, please contact our support team.

Difference between processing time vs. shipping time?

Processing time refers to the time it takes for us to prepare your order before it ships.

  • Most in-stock items are processed within 1–3 business days
  • Some items may require additional processing time depending on availability, supplier, or order volume
  • Certain products (such as furniture, made-to-order items, or supplier-fulfilled items) may require extended processing times

If an item has an extended processing time, it will always be clearly stated on the product page.

Processing time does not include weekends or holidays.

What if I enter the wrong address?

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately so we can try to correct it before the order ships.

Will all items ship together?

Not always. Depending on availability, product type, or supplier location, items in the same order may ship separately at no additional cost to you.

You will receive tracking information for each shipment.

Do you ship internationally?

At this time, we primarily ship within the United States. If international shipping becomes available, it will be clearly shown at checkout.

Do I have to pay duties or taxes?

If international shipping becomes available in the future, customers are responsible for any customs duties, taxes, or import fees required by their country.

Important Note about product availability.

Some items are held in stock, while others are fulfilled based on supplier availability or production timelines.

Because of this, each product page includes its own estimated shipping timeframe, which should be reviewed before purchase.

RETURNS

What is your return policy?

We offer a simple and structured return policy to keep things fair for our customers while allowing us to operate as a small business.

1. Return Window

  • Full Refunds: Eligible within 14 days of delivery
  • Store Credit or Exchanges: Eligible between 15–30 days of delivery
  • After 30 days, all sales are final

2. Return Conditions

To qualify for a return, items must be:

  • Unused, unworn, and in original condition
  • Returned with original packaging, tags, and components
  • Approved before being sent back

We reserve the right to refuse returns that do not meet these conditions.

3. Return Shipping

  • Customers are responsible for all return shipping costs
  • A valid tracking number is required for all returns
  • We are not responsible for lost, delayed, or damaged return shipments

Returns without tracking or prior approval may not be accepted.

4. Refunds & Store Credit

  • Refunds are issued to the original payment method (within the 14-day window only)
  • After 14 days, eligible returns will receive store credit or exchanges only
  • Original shipping costs are non-refundable

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can resolve the issue.

If you have any questions before placing an order, feel free to contact our support team—we’re happy to help.

What is your exchange policy?

We offer exchanges to make sure you’re satisfied with your purchase while keeping our small business operations sustainable.

1. Exchange Window

  • Exchanges are accepted within 30 days of delivery
  • Items must be requested for exchange within this timeframe and approved before being sent back

2. Eligibility Requirements

To be eligible for an exchange, items must be:

  • Unused, unworn, and in original condition
  • Returned with original packaging, tags, and components
  • Approved by our team before being shipped back

We reserve the right to deny exchanges that do not meet these conditions.

3. How Exchanges Work

  • Exchanges are subject to product availability
  • If the requested item is unavailable, we may offer store credit as an alternative
  • Price differences may apply if exchanging for a higher-value item

4. Return Shipping for Exchanges

  • Customers are responsible for return shipping costs
  • A valid tracking number is required for all return shipments
  • We are not responsible for lost or delayed returns

5. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery, and we will prioritize a replacement or exchange at no additional cost where applicable.

If you have questions about whether your item qualifies for an exchange, please contact our support team before sending anything back.

When will I receive my refund or store credit?

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or store credit.

1. Refund Timeline (Within 14-Day Window)

If your return is approved for a refund:

  • Refunds are typically processed within 3–7 business days after approval
  • Your bank or payment provider may take additional time to post the refund to your account (usually up to 5–10 business days)
  • Refunds are issued to the original payment method only

2. Store Credit Timeline (15–30 Day Returns)

If your return is approved for store credit:

  • Store credit is typically issued within 1–3 business days after approval
  • Credit will be delivered via email or account credit (depending on your checkout system)
  • Store credit does not expire unless otherwise stated

3. Important Notes

  • Processing times begin once your return is received and inspected
  • Items that do not meet return requirements may not be eligible for a refund or credit
  • Original shipping charges are non-refundable

If you have not received your refund or credit within the expected timeframe, please contact our support team for assistance.